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In this unprecedented time of confinement, it is more important than ever to take care of ourselves. We hope you are well! 😘
The entire team Lashilé Beauty team is working hard (mainly telecommuting) to ensure that the lockdown does not prevent you from continuing your pleasure treatments.
At Lashilé Beauty, we care about your health. We encourage you to follow the safety guidelines and stay home to prevent the spread of the virus. #restonscheznous
In lightof this exceptional situation, we'd like to answer your most frequently asked questions below.
Are you still delivering?
Yes, and we are adapting every day according to the directives of the Government and the Post Office. As of March 30, deliveries should be made only on Wednesdays, Thursdays and Fridays . Thanks to our multi-carrier approach, we ensure continuity of service and we take care of any additional costs.
What should I do if my package is blocked?
Delivery times may be slightly extended due to the situation. Rest assured, even if it takes longer, you will still receive your order!
What should I do if my package is returned to the sender?
Our Customer Service is there for you! Write to us at email@example.com We will find a solution together.
I am a subscriber and my package will be delivered to an address where I am not located/unavailable. What should I do?
Don't panic! Our packages have been designed to fit in your mailbox and you will be able to retrieve it post-confinement. In the event that the package is returned to us, it will be possible to reship the order.
Your subscription has not yet been renewed and you wish to change the delivery address? Do not hesitate to write to us at firstname.lastname@example.org
Let's try together to manage this COVID-19 as well as possible
Staying at home is saving lives! 💜
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